This policy explains what personal information Company HVAC collects when you use our website, request a quote or work with us, how we use it, and the choices you have.
01Who we are
Company HVAC ("we", "us") is the controller of personal information collected through this website and our sales, project and service activities.
02Information we collect
We collect information you give us and information collected automatically when you use the site.
- Contact details — name, company, email, phone and city submitted in quote or contact forms
- Project details — building type, location, drawings and requirements you share
- Service records — equipment, site address and maintenance history for contract clients
- Technical data — IP address, browser type, pages visited and referring site
03How we use your information
We use personal information only for clear business purposes:
- To respond to enquiries and prepare quotations
- To deliver, commission and maintain installed systems
- To send event invitations and project news if you subscribe
- To improve our website and protect it against misuse
04Legal basis
We process information to perform a contract or take steps before one, to meet legal obligations, for our legitimate business interests, or with your consent — which you may withdraw at any time.
05Sharing your information
We do not sell personal information. We share it only with authorised brand partners for warranty and product registration, subcontractors working on your project, and service providers who host or support our systems — each bound by confidentiality obligations.
06Cookies
We use essential cookies to run the site and optional analytics cookies to understand how it is used. You can change your cookie preferences at any time through your browser settings.
07Data retention
We keep enquiry data for up to 24 months and project and service records for the life of the installed equipment plus any period required by law.
08Security
We use access controls, encryption in transit and regular reviews to protect personal information. No method of transmission over the internet is completely secure.
09Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion or restriction of processing
- Object to marketing and withdraw consent
10Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it was last revised.
Contact our legal team at legal@company.com